IMPORTANT UPDATES - CORONAVIRUS DISEASE 2019 (COVID-19)

We write to you to provide an update on what measures TCM Rentals Sales Strata & TCM Rentals Strata Coastal have taken to minimise risk in relation to COVID-19. The health and safety of our clients and staff is of the upmost importance to us and we are adopting all recommended measures with regards to health and hygiene in addition to participating in continual education to ensure that our staff are aware and up to date on all changes and Government directions. 

Cairns Office: We are open for business as usual and continue to provide an undisrupted service to you. We remain available as always via phone, email and pre-arranged appointments. 

Kingscliff Office: Effective August 2020, we have had to implement some changes for our office arrangements once again. Due to growing concerns with COVID-19 in parts of New South Wales, we have made the decision to close our office doors again until further notice. Our team will be working remotely however we remain open for business as usual as our IT infrastructure allows our staff to work both in the office and remotely.  We  continue to provide an undisrupted service to you and remain available as always via phone, email and virtually, by video conference for necessary meetings. 

Visitors to our Offices

Cairns Office - For urgent matters requiring attendance, please call our office reception on (07) 40317 877 in advance to arrange an appointment.

Kingscliff Office - For urgent matters requiring attendance, please call our office reception on (02) 6678 2400 or your manager directly for assistance.

Key Collection/Drop Off

Cairns Office - We have established a process for the collection and return of keys. These are still available to collect from our office however we ask that you phone ahead on (07) 4030 0237 so we can arrange for the keys to be left in the lock box safe for your collection outside our reception door. 

Kingscliff Office - Please contact (02) 6678 2400 for strata related collections, or Wendy on 0447 334 225 for property management.

Invoices

Cairns Office - Service providers, please continue to send your invoices directly to invoices@tcmstrata.com

Kingscliff Office - Service providers, please continue to send your invoices to invoices@tcmstratacoastal.com.au

Document Delivery

Cairns Office - If you have documents to drop off, please place in the letterbox situated near the front door. This will be checked regularly throughout the day and documents will be distributed to the appropriate person/department. Please send via electronic delivery if at all possible. You can do this by sending directly to your Manager or to info@tcmstrata.com, rentals@tcmrentals.com.au or info@tcmsales.com.au.

Kingscliff Office - Please contact (02) 6678 2400 for strata related collections, or Wendy on 0447 334 225 for property management.

Property Management & Sales

We understand and appreciate the effect this unprecedented situation may have on many of our clients, especially in relation to meetings and inspections. Please rest assured that our team are still contactable via phone, email and virtually, by video conference. We are remaining up to date on Government Directions and REIQ recommendations and undertaking any necessary training to ensure that we can continue to provide the best service to our valued clients.

We have a checklist for prospective buyers and tenants to complete prior to attending an inspection/open home and social distancing is to observed.

Cairns Office - For further information, you may contact TCM Rentals on 07 4030 0222 or TCM Sales on 0488 223 884 . 

Kingscliff Office - For information on inspections in the Kingscliff and northern New South Wales region, and REINSW guidelines, please contact Wendy Hotchkiss of TCM Rentals Coastal on 0447 334 225.

Body Corporate / Strata Titled Schemes

Cairns Office: Please rest assured that our team are still contactable via phone, email and virtually, by video conference whilst these temporary measures are in place. You can make an appointment to see your manager or other staff if a face to face meeting is required. We kindly request that you arrange an appointment prior to coming into the office. Our team are remaining up to date on Government Directions and SCA best practice guides and we are undertaking any necessary training to ensure that we can continue to provide the best service to our valued clients. We will be continuing to offer the option of virtual Body Corporate Committee Meetings and General Meetings. If you are unable to attend  a meeting electronically or via teleconference, we encourage you to submit voting papers in lieu of attending, If this is not possible and a face to face meeting is essential, please discuss options directly with your manager. For further information, you may contact our office on 07 4031 7877 or email info@tcmstrata.com   

Kingscliff Office: Please rest assured that our team are still contactable via phone, email and virtually, by video conference for necessary meetings whilst these temporary measures are in place.

Stage 3 Roadmap - Strata Communities

Please refer to the SCA (Strata Community Australia) Best Practice Guide for Apartment Living and COVID19 – “Return to (the new) Normal Roadmap for Stage 3 specifically for owners and residents in strata titled communities. This information is current from 3rd July 2020.  See below:

https://af2f390e-cc64-4226-b715-32fbf4c01dcf.filesusr.com/ugd/ae3aa8_0ee4f85af23a4044923ffba0bb99fdca.pdf

For the most current informatoin and developments, please refer to the SCA QLD and SCA NSW links below.

Body Corporate Levies & Financial Hardship

With the unprecedented conditions that we all now find ourselves in as a result of COVID-19, we suggest that your Committee be proactive and start a conversation about the impact on their scheme. Below is some relevant information to enable your Committee to be informed about options, processes and legal implications of any decisions.

Kingscliff Office - We refer lot owners in New South Wales to the SCA NSW website for further COVID-19 strata updates: https://nsw.strata.community/covid-19-information-for-sca-nsw-members/

We hope that this information is of assistance to you. Should you have any specific queries about these measures relating to your own circumstances and body corporate, please contact your Portfolio Manager directly. We are here to assist. 

Your Health and Safety

For the latest health advice, information and resources, go to www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080.  It operates 24 hours a day, seven days a week.  If you have any concerns about your health, please contact your doctor.

Useful Links

13 Health - https://www.qld.gov.au/health/contacts/advice/13health

Queensland Health - https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

New South Wales  - https://www.health.nsw.gov.au/Pages/default.aspx

Strata Community Australia - https://www.strata.community/

REIQ - https://www.reiq.com/

REINSW - https://www.reinsw.com.au/