IMPORTANT UPDATES - COVID-19

We write to you to provide an update on what measures TCM Rentals Sales Strata & TCM Rentals Strata Coastal have taken to minimise risk in relation to COVID-19. The health and safety of our clients and staff is of the upmost importance to us and we are adopting all recommended measures with regards to health and hygiene in addition to participating in continual education to ensure that our staff are aware and up to date on all changes and Government directions. 

Visitors to our Offices

We are open for business as usual and continue to provide an undisrupted service to you. We remain available as always via phone, email and pre-arranged appointments. For those attending the office for appointments, you will be required to scan the QR Code on our door to register your attendance in our office. For those who don't have a smart phone, there are forms in our reception area where you can manually register.

Key Collection/Drop Off

We have established a process for the collection and return of keys. These are still available to collect from our office however we ask that you phone ahead so we can arrange for the keys to be left in the lock box safe for your collection outside our reception door. 

Invoices

Cairns Office - Service providers, please continue to send your invoices directly to invoices@tcmstrata.com

Kingscliff Office - Service providers, please continue to send your invoices to invoices@tcmstratacoastal.com.au

Document Delivery

Cairns Office - If you have documents to drop off, please place in the letterbox situated near the front door. This will be checked regularly throughout the day and documents will be distributed to the appropriate person/department. Please send via electronic delivery if at all possible. You can do this by sending directly to your Manager or to info@tcmstrata.com, rentals@tcmrentals.com.au or info@tcmsales.com.au.

Kingscliff Office - Please contact (02) 6678 2400 for strata related collections, or Wendy on 0447 334 225 for property management.

Property Management & Sales

We are remaining up to date on Government Directions and REIQ recommendations and undertaking any necessary training to ensure that we can continue to provide the best service to our valued clients. We have a checklist for prospective buyers and tenants to complete prior to attending an inspection/open home and social distancing is to observed.

Cairns Office - For further information, you may contact TCM Rentals on 07 4030 0222 or TCM Sales on 0488 223 884  

Kingscliff Office - For information on inspections in the Kingscliff and northern New South Wales region, and REINSW guidelines, please contact Wendy Hotchkiss of TCM Rentals Coastal on 0447 334 225.

Body Corporate / Strata Titled Schemes

Please refer to your AGM cover sheet for current information regarding meeting attendance. If you would like to see your manager, we kindly request that you arrange an appointment prior to coming into the office. Upon entry, please sign in using the QR code or complete the form in reception. Our team are remaining up to date on Government Directions and SCA best practice guides and we are undertaking any necessary training to ensure that we can continue to provide the best service to our valued clients.

To minimise the risk of COVID-19, virtual Body Corporate Committee Meetings and General Meetings are the preferred option. If you are unable to attend a meeting electronically or via teleconference, we encourage you to submit voting papers in lieu of attending, If this is not possible and a face to face meeting is essential, please discuss directly with your manager. For further information, you may contact our office on 07 4031 7877 or email info@tcmstrata.com   

Kingscliff Office: Please rest assured that our team are still contactable via phone, email and virtually, by video conference for necessary meetings whilst these temporary measures are in place.

We hope that this information is of assistance to you. Should you have any specific queries about these measures relating to your own circumstances and body corporate, please contact your Portfolio Manager directly. We are here to assist. 

Your Health and Safety

For the latest health advice, information and resources, go to www.health.gov.au or call the National Coronavirus Health Information Line on 1800 020 080.  It operates 24 hours a day, 7 days a week.  If you have any concerns about your health, please contact your doctor.

Useful Links

13 Health - https://www.qld.gov.au/health/contacts/advice/13health

Queensland Health - https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

New South Wales  - https://www.health.nsw.gov.au/Pages/default.aspx

Strata Community Australia - https://www.strata.community/   

REIQ - https://www.reiq.com/

REINSW - https://www.reinsw.com.au/